Timeshare ownership allows people to experience various vacation properties in diverse resorts. However, the aggressive sales pressure that sometimes occurs during check-in can detract from the enjoyment of the vacation. This article will delve into some effective timeshare check-in strategies that owners can use to circumvent sales pressure, including the process of finalizing check-in at the concierge desk, and make the most of their vacation time.
The “Check-In” Process
Upon arrival at the resort, timeshare owners typically start the check-in process at the front desk, where they receive basic information about their stay and amenities. The next step often involves a referral to the concierge desk to “finalize” the check-in process, which may include receiving programmable wristbands, pool towels, and information about resort activities.
The concierge desk may be set up in a strategic manner, making it difficult for guests to avoid or collect their needed items without engaging in conversation with the resort sales staff. Being aware of this process and the potential for sales pressure can help timeshare owners better prepare for their check-in experience.
Many timeshare resorts try to persuade current owners to upgrade their units or memberships while on vacation. During check-in at the concierge desk, guests are encouraged to attend sales presentations and offer incentives. These presentations, framed as information updates or owner education, often target upgrades and additional sales. Understanding how timeshare sales programs work can help owners better navigate these situations and avoid unnecessary pressure.
Plan Ahead and Come Prepared
To reduce the amount of sales pressure and contact, it is recommended that owners of timeshares conduct research on the check-in process as well as the services that are available through the concierge desk. By determining whether the concierge service is necessary and identifying any potential sources of pressure, owners can develop a strategy for dealing with the situation. It’s possible to avoid the concierge desk altogether by calling ahead and requesting wristbands and towels be delivered to the room.
Be Assertive During Timeshare Checking In
Owners should be polite and friendly during check-in but remain assertive when declining additional offers or sales presentations. It’s important to be firm in refusing offers while maintaining a courteous demeanor to avoid creating tension.
Arrive During Off-Peak Hours
By checking in during off-peak hours, timeshare owners may encounter fewer salespeople at the concierge desk, making it easier to avoid sales pressure. The concierge staff may also be busier attending to other guests, allowing a quicker departure. Since the resort has a list of all guests checking in, you might find a note under your room door requesting that you finalize check-in. This is yet another attempt and getting you to agree to an owner presentation.
Exploring Gifts and Perks Offered at Timeshare Owner Update Meetings
Timeshare resorts often incentivize owners to attend update meetings by offering various gifts and perks. Some of the common gifts and incentives provided for attending a timeshare owner update meeting include:
- Resort credits or vouchers: These can be used for dining, spa services, or other amenities within the resort.
- Discounted activities: Owners may receive free or discounted access to local attractions, tours, or recreational activities.
- Cash rewards: Some resorts may offer a cash incentive for attending the meeting.
- Gift cards: Attendees might receive gift cards for popular retailers, restaurants, or online shopping platforms.
- Vacation discounts or upgrades: Resorts may offer discounted rates for future stays or room upgrades as an incentive for attending the meeting.
- Complimentary nights: Owners may be awarded additional nights at the resort or affiliated properties.
- Travel-related gifts: These can include airline vouchers, car rental discounts, or even luggage sets.
- Electronic gadgets: Attendees may receive items like tablets, smart speakers, or other popular tech products.
- Event tickets: Resorts might offer free or discounted tickets to local concerts, sports events, or theater performances.
- Room cleaning credits: Unlike a hotel, timeshares often charge for room cleaning. Timeshare resorts may offer a credits to owners.
While these gifts can be enticing, it is important for timeshare owners to weigh the potential benefits against the possibility of experiencing high-pressure sales tactics during these meetings.
Leverage Your Knowledge and Experiences
Experienced timeshare owners can use their knowledge to their advantage when approached by sales staff. By demonstrating a comprehensive understanding of timeshare ownership, owners may discourage salespeople from pressuring them into attending presentations. If necessary, owners can request to be placed on a “Do Not Market” list.
The “Do Not Market” list is a record maintained by most timeshare resorts or companies to keep track of owners who have requested not to receive marketing materials, sales calls, or other promotional offers. When a timeshare owner asks to be placed on the “Do Not Market” list, they are essentially opting out of receiving sales pitches, invitations to sales presentations, and other marketing attempts from the resort or timeshare company.
By requesting to be placed on this list, timeshare owners can minimize or eliminate unwanted sales pressure and enjoy their vacation without being targeted for upgrades, additional purchases, or other promotional offers. It is important to note that while many timeshare companies honor these requests, some may not have a formal “Do Not Market” list, or they may not adhere to it strictly. In such cases, owners may need to reiterate their request or explore other strategies to avoid sales pressure during their vacation.
Bypass Timeshare Sales Pressure
Sales pressure at timeshare resorts can be an unwelcome aspect of the vacation experience. However, by planning ahead, being assertive, and utilizing strategies like arriving during off-peak hours or using a buffer, timeshare owners can effectively bypass sales pressure at the concierge desk. This enables them to focus on enjoying their vacation and fully benefiting from their timeshare ownership.
By employing these strategies, timeshare owners can evade sales pressure during check-in and ensure a more enjoyable vacation experience. Proper preparation and assertiveness can help owners make the most of their vacation without any unwelcome surprises.
Please note that this article is for informational purposes only and is not intended as legal advice. If you feel you need legal advice, please consult a timeshare attorney.
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Led by timeshare attorneys J. Andrew Meyer and Michael D. Finn with over 75 years of combined experience. The Finn Law Group is a consumer protection specializing in Timeshare Law. For a free consultation on a timeshare matter, contact our office at (727)214-0700 or email us to schedule an appointment at info@finnlawgroup.com
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